Val Supply Store Return Policy

At Val Supply Store, we strive to provide our customers with top-quality Outboard Motors, Helicopter parts, and excellent service. We understand that sometimes circumstances may arise that require the return of a purchased item. To ensure a smooth and transparent return process, we have outlined our return policy below:

1. Eligibility for Returns:

• Returns are accepted within 90 days from the date of purchase.
• Items must be in unused and undamaged condition.

2. Initiating a Return:

• To initiate a return, don’t hesitate to get in touch with our customer service team at sales@valeryaircraftsupply.com.
• Provide your order number, a brief reason for the return, and any relevant details.

3. Return Authorization:

• Once your return request is approved, you will receive a Return Authorization (RA) number.
• Mark the RA number on the outside of the package.

4. Shipping the Return:

• The return Cost is FREE
• We recommend using a trackable shipping method to ensure the safe return of the item.

5. Inspection and Processing:

• Upon receiving the returned item, our team will inspect it for compliance with our return policy.
• Refunds or replacements will be processed within 14 days of receiving the returned item.

6. Refund or Replacement:

• If the return is approved, you may choose either a refund or a replacement for the returned item.
• Refunds will be issued to the original method of payment

7. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us immediately for assistance.

8. Contact Information:

• For any questions or concerns regarding our return policy, please contact our customer service team at sales@valeryaircraftsupply.com

Thank you for choosing Val Supply Store for your outboard motors and helicopter parts needs. We appreciate your trust in our products and are committed to providing a positive shopping experience.

Please send us an email if you have any questions.