Valery Aircraft Supply Store Return Policy

At Valery Aircraft Supply Store, we strive to provide our customers with top-quality Outboard Motors, Helicopter Parts, and excellent service. We understand that sometimes circumstances may require the return of a purchased item. To ensure a smooth and transparent return process, we have outlined our return policy below:

1. Eligibility for Returns

• Returns are accepted within 90 days from the date of purchase.

• Items must be unused and undamaged to qualify for a return.

2. Initiating a Return

• To start a return, please contact our customer service team at sales@valeryaircraftsupply.com.

• Provide your order number, reason for the return, and any relevant details.

3. Return Authorization

• Once your return request is approved, you will receive a Return Authorization (RA) number.

• Clearly mark the RA number on the outside of the package before shipping.

4. Shipping the Return

• Return shipping is FREE.

• We recommend using a trackable shipping method to ensure safe delivery.

5. Inspection and Processing

• Once we receive the returned item, our team will inspect it to ensure it meets our return policy.

• Refunds or replacements will be processed within 14 days of receiving the return.

6. Refund or Replacement

• If your return is approved, you can choose either a refund or a replacement.

• Refunds will be issued to the original method of payment.

7. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us immediately for assistance.

8. Contact Information

For any questions or concerns regarding our return policy, reach out to our customer service team at sales@valeryaircraftsupply.com.

Thank you for choosing Valery Aircraft Supply Store for your outboard motors and helicopter parts needs. We appreciate your trust in our products and are committed to providing a positive shopping experience.

If you have any questions, please send us an email!